Refund Policy

Last updated: July 23, 2026

This Refund Policy explains when refunds may be available for purchases of iSerpIntel services, including subscriptions, reports, datasets, and other intelligence deliverables.

Because iSerpIntel provides digital intelligence and data-based services, refunds are limited once the purchased service has been delivered or made available.

1. Scope

This Refund Policy applies to purchases made through iSerpIntel, including:

• recurring subscriptions;
• one-time reports or diagnostics;
• datasets and other paid intelligence deliverables.

If you purchase custom or enterprise services under a separate written agreement, that agreement will apply instead where relevant.

2. When a service is considered delivered

A service is considered delivered and consumed once the first dataset is made available to the customer.

A dataset is considered made available when it is delivered to, displayed in, published in, or otherwise accessible through the customer's account, dashboard, report, export, download, email, or other agreed delivery method.

3. Refunds before delivery

A refund may be considered only if the first dataset has not yet been made available.

Refunds before delivery may be granted in limited cases, including:

• duplicate or accidental charges;
• billing errors;
• cases where iSerpIntel is unable to provide the purchased service;
• other cases approved by iSerpIntel at its discretion.

4. No refunds after delivery

Once the first dataset has been made available, the service is considered consumed and the purchase is non-refundable.

This includes cases where:

• a report or diagnostic has been delivered;
• dashboard access includes the purchased intelligence;
• data has been exported, downloaded, or otherwise made available.

5. Subscription cancellations

Canceling a subscription stops future renewal charges only.

Cancellations take effect at the end of the current billing period. Canceling does not entitle the customer to:

• a refund for the current billing period;
• a prorated refund for unused time;
• a refund for services already delivered or made available.

6. Renewals

Subscriptions renew automatically unless canceled before renewal.

Renewal charges are generally non-refundable once processed, except in cases of duplicate billing, billing error, or where required by applicable law.

7. One-time reports and diagnostics

For one-time reports, diagnostics, or similar intelligence deliverables, refunds are generally not available once the deliverable or first dataset has been made available.

8. Suspension or termination

If access to the service is suspended or terminated due to a breach of the Terms of Service, misuse of the platform, fraud, or non-payment, no refund will be due.

9. Discretionary refunds or credits

iSerpIntel may issue a refund, partial refund, or credit at its sole discretion. If we do so in one case, this does not create an obligation to do so in any future case.

10. How to request a refund

To request a refund, contact support@iserpintel.com and include:

• your name;
• account email;
• company name, if applicable;
• date and amount of charge;
• reason for the request.

11. Approved refunds

If a refund is approved, it will usually be returned to the original payment method. Processing times may depend on the payment provider or bank.

12. Changes to this policy

We may update this Refund Policy from time to time by posting an updated version on our website.